Privacy Policy

Introduction

7abc is committed to protecting the privacy and security of all users who access our online casino and sports betting platform. This Privacy Policy sets out in detail the conditions under which we process personal data collected from users registered in Bangladesh and elsewhere. By creating an account or continuing to use the 7abc platform, you acknowledge that you have read, understood, and agree to the practices described herein.

This policy applies to all personal data processed through the 7abc website (https://7abc.vu), including account registration, deposits via bKash, Nagad, and Rocket, game participation, customer support interactions, and any other activity conducted on our platform. We encourage you to review this policy periodically, as we may update it from time to time to reflect changes in our practices or applicable laws.

Information We Collect

To provide a safe, compliant, and enjoyable betting and gaming experience, 7abc collects several categories of personal information. We collect only what is necessary and proportionate to the purposes described in this policy.

Account & Identity Information

• Full name, date of birth, and national identification details required for KYC verification.
• Email address and mobile phone number used to create and secure your 7abc account.
• Residential address (district, city — e.g. Dhaka, Chittagong, Sylhet, Khulna) and country of residence.
• Username and password (stored in hashed form; we never store plaintext passwords).
• Profile photo or government-issued ID documents submitted for identity verification purposes.

Technical & Transactional Data

• IP address, device type, browser version, and operating system collected automatically when you access 7abc.
• Transaction records including deposit amounts, withdrawal requests, payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction timestamps.
• Gameplay and betting history, including game selections, wager amounts, win/loss outcomes, and session duration.

How We Use Your Information

The personal data collected by 7abc is used exclusively to deliver and improve our services, maintain the security of our platform, and comply with applicable regulations. Specifically, we use your information to:

• Verify your identity and age (21+ only) as required for responsible gaming compliance.
• Process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels.
• Deliver customer support, respond to queries, and resolve disputes in a fair and timely manner.
• Send account-related notifications, transaction confirmations, and security alerts via email or SMS.
• Detect and prevent fraudulent transactions, money laundering, and other prohibited activities on the platform.
• Analyse platform usage data to improve game offerings, bonus structures, and the overall user experience for Bangladeshi players.

Cookies and Tracking Technologies

7abc uses cookies and similar tracking technologies to enhance your experience, maintain session continuity, and gather aggregate analytics data. Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, keep you logged into your account, and ensure the site functions correctly across page loads.

We use session cookies (which expire when you close your browser), persistent cookies (which remain on your device for a set period), and analytics cookies to understand how users navigate the platform. You may configure your browser to block or delete cookies; however, please note that disabling cookies may affect the functionality of certain parts of the 7abc website, including login and session management.

How We Share Your Data

7abc does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your data only in the following specific and limited circumstances:

• Payment processors and financial institutions (such as bKash, Nagad, Rocket) to facilitate deposits and withdrawals on your behalf.
• Identity verification and KYC service providers engaged to confirm the authenticity of user-submitted documents.
• Regulatory authorities or law-enforcement agencies where disclosure is required by applicable law, court order, or government mandate.
• Technology service providers (hosting, analytics, fraud prevention) who process data solely on our behalf under strict contractual confidentiality obligations.

In all cases where we share data with third parties, we require those parties to maintain appropriate technical and organisational security measures and to use the data only for the purpose for which it was shared.

Data Security Measures

7abc employs a range of industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include end-to-end SSL/TLS encryption for all data in transit, encrypted storage for data at rest, multi-factor authentication for staff accessing user data systems, regular penetration testing and vulnerability assessments, and strict access-control policies limiting data access to authorised personnel only.

While we take all reasonable precautions to protect your information, no method of electronic transmission or storage is completely secure. Should a data breach occur that is likely to result in a high risk to your rights and freedoms, we will notify affected users within a reasonable timeframe and take all necessary steps to mitigate the impact.

Data Retention Policy

7abc retains your personal data for as long as your account remains active and for a period thereafter as required by applicable financial regulations and anti-money-laundering obligations. In practice, this means account records and transaction histories are typically retained for a minimum of five years following account closure or the last transaction, whichever is later. Data held solely for marketing or analytics purposes is retained for no longer than two years from the date of collection, or until you withdraw consent, whichever comes first. When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual user.

Your Privacy Rights

As a user of the 7abc platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access — you may request a copy of all personal data we hold about you.
• Right to rectification — you may request that inaccurate or incomplete personal data be corrected.
• Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations.
• Right to restriction — you may ask us to restrict the processing of your data in certain circumstances, such as where you contest its accuracy.
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time.

We will respond to all verified privacy rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for the delay.

Third-Party Payment Processors

When you make a deposit or withdrawal on 7abc using services such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment details are transmitted directly to those respective payment processors under their own privacy policies and security frameworks. 7abc does not store your complete card numbers or mobile banking credentials on our servers.

We recommend that you review the privacy policies of each payment service you use, as 7abc has no control over how these third-party processors handle your financial data once it has been transmitted to them. All payment providers integrated with 7abc are required to maintain PCI-DSS compliance or equivalent security standards.

Age Restriction and Minor Protection

7abc is strictly an adults-only platform. All users must be 21 years of age or older to register and use our services. We do not knowingly collect personal data from individuals under the age of 21. As part of our KYC process, we verify the age of every user before they are permitted to make deposits or participate in any real-money games. If we discover that a user has provided false information about their age, we reserve the right to immediately suspend the account, reverse any winnings, and report the matter to the relevant authorities. If you believe that a person under 21 has accessed or registered on our platform, please notify us immediately at [email protected].

Changes to This Privacy Policy

7abc reserves the right to amend this Privacy Policy at any time to reflect changes in our business operations, applicable laws, or industry best practices. When we make material changes to this policy, we will notify registered users via email or a prominent notice on the platform homepage at least 14 days before the changes take effect. Your continued use of the 7abc platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

Previous versions of this Privacy Policy are archived and available upon request. To request a copy of an earlier version, please contact us at [email protected] with the date of the version you require.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7abc processes your personal data, you are welcome to reach out to our dedicated privacy support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You may contact us by email at [email protected]. Our support team is available 24/7 and aims to respond to all privacy enquiries within two business days. Please include your registered account email address in your message so we can verify your identity before processing any data-related request.